Distance Sales Terms & Conditions

You have the right to cancel our contract within 14 days without giving any reason. The cancellation period will expire 14 days after:

1. The conclusion of the contract, in the case of services
2. The day on which You acquire, or a third party other than the carrier and indicated by You acquires, possession of the goods

To exercise the right to cancel, You must inform the Supplier of Your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or email).

You can contact the Supplier at:

Wheelchair Vehicles

Maxwell Road

Middlesbrough

TS3 8TE

To meet the cancellation deadline, it is sufficient for You to send Your communication concerning Your exercise of the right to cancel before the cancellation period has expired.

If You cancel this contract, We will reimburse to you all payments received from You. We may make a deduction from the refund if the goods have lost value due to unnecessary handling or damage by You or if the goods are outside our fair use policy.

• Drive it for no more than 100 miles. We’ll charge a flat rate of £1 per mile you go over this limit.
• Fulfil all your legal responsibilities as the owner of the car – including paying for all relevant taxes, insurance and any fines you may incur.
• Keep the car in the same condition as it was when you picked it up. We’ll need to charge for any additional cosmetic damage caused whilst the car is in your care.
• Return the car with all keys, books (like manuals and service books) and accessories (such as floor mats and SD cards) that were supplied with it.

We will make the reimbursement without undue delay, and not later than:

1. 14 days after the day We receive back from You any goods supplied, or
2. (if earlier) 14 days after the day You provide evidence that You have returned the goods, or
3. If there were no goods supplied, 14 days after the day on which We are informed about your decision to cancel this contract

We will make the reimbursement using the same means of payment as You used for the initial transaction and You will not incur any fees as a result of the reimbursement. 

You shall be responsible for sending back the goods or handing them over to the Supplier without undue delay and, in any event, not later than 14 days from the day on which You communicate Your cancellation from this contract to the Supplier. The deadline is met if You send back the goods before the period of 14 days has expired. Goods should be returned to the Supplier’s registered business address. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

You will have to bear the direct cost of returning the goods. This can vary depending on Your geographical location.

In the case of a contract for services, if You requested to begin the performance of services during the cancellation period, You shall pay the Supplier an amount, which is in proportion to what has been performed until You have communicated your cancellation request to the Supplier, in comparison with the full coverage of the contract.

You will not have the right to cancel if:

• The supply of goods and/or services is dependent upon fluctuations in the financial markets, which are beyond the control of the Supplier
• The goods are bespoke or personalised to Your specification except where Your specification has been formed of stock items
• The goods have been combined with other goods after delivery and are now inseparable
• Audio, video recordings or computer software have been unsealed, and were sealed at the time of delivery